Support — Wheel of the Year

Wheel of the Year needs no account. For an idea or question, open Settings → An idea or a question? in the app, or email us.

Email: contact@sabbats.app — we answer in English and French, usually within two working days.

What happens when I contact you in the app?

Sending voluntarily transfers your subject, message, optional email, submission reference, separate resettable support identifier and previewed app/device technical information through Cloudflare to our Discord support channel. Your journal is not automatically attached. Replies require an email address and arrive by email. Draft message and email are not saved by the app. See the privacy policy for the exact fields.

The app owner manually deletes Discord support messages within 30 days after the request is resolved. This is not automated. Cloudflare purges active delivery content after confirmed delivery or within 72 hours if undelivered; retries stop after 24 hours and receipts expire after seven days. Provider backups, Cloudflare point-in-time recovery and Discord provider retention may retain data separately under their own policies.

I paid for Premium and it is not showing

Open Settings → Subscription → Restore purchases. Purchases are tied to the Apple or Google account used to buy them. Restore after reinstalling or on another device using that same store account. If a payment was taken and restore does not recover it, email us with the store and date of purchase.

How do I cancel?

Open Settings → Subscription → Manage subscription. Apple or Google manages billing. Cancelling stops the next renewal; access continues until the paid period ends. Refund requests go through the store that processed payment.

How do I export or delete my journal?

Journal content stays on your device unless you choose to export or share it; we cannot recover it. Settings → Your data → Export exports JSON or text. Delete data on this device removes local entries, progress and preferences immediately. Export first if you want to keep them.

How do I delete remote records or support messages?

Open Settings → Your data → Request deletion of remote data for PostHog and RevenueCat records. Follow the data deletion instructions for these records or support messages.

Email contact@sabbats.app with your message submission reference or support identifier and, if useful, the email originally supplied. We locate and remove matching support messages and confirm the result. Resetting the support identifier or deleting local app data does not delete messages already sent. Unrelated analytics identifiers are not needed to delete support messages.

The dates look wrong

Choose Settings → General → Seasonal hemisphere. Solstices and equinoxes are calculated locally in your time zone; cross-quarter festivals use labelled conventional dates. If something still looks wrong, tell us the festival, year, hemisphere and time zone.

Notifications are not arriving

Reminders are scheduled by your device and work offline with permission. Check the device notification settings and Settings → Notifications in the app.

Reporting something inaccurate

Claims are labelled by kind and cite sources. Quote the passage you are concerned about and we will check it.